Málaga, Andalusia, Spain · Customer Support
Our client strive to provide a work environment that is productive, fun and enjoyable. A strong work ethic, ambition, creativity, versatility, attention to detail and an extremely positive attitude are qualities we value. We are committed to making sure our employees have a comfortable environment to work where they can expand their individual skill set while contributing to the success of our team.
We’re looking for a Customer Service Advisor to join our dynamic team of people who are truly committed to giving our customers an excellent experience with us.
Your primary responsibility is to act as the main point of contact for our customers in order to quickly and effectively resolve day to day customer enquiries.
Set an example to all colleagues on providing an excellent customer experience whenever interacting with customers by email or chat, and on occasion, by phone.
Provide the best service to internal and external customers.
Contribute to update all customer service handbooks and procedures.
Constantly maintain great customer experiences by means of availability, efficiency, and quality service.
Meet agreed daily and weekly SLA’s and KPI’s
Work with other departments to ensure customer queries and complaints are satisfactory resolved.
Work flexible 24/7 shift rota including weekends as required.
Carry out other additional duties as requested and when required
Be fluent (or native) in Spanish, both written and spoken
Have excellent knowledge of English language, spoken and written
Experience in customer service in the gambling environment essential.
Willingness to work in different/rotating schedules. 24/7, 365 days a year.
Easily navigate customer systems, the internet and have the ability to learn new software
Be pro-active, friendly and communicative
Be eager to grow with a team
It would also be good if you have…
Experience working with start-ups
Fantastic people skills and an influential character.
Ability to be someone everyone really wants to work with!
A competitive salary
Private health insurance
Preferential gym rates
Awesome office environment in Málaga
Office next to the beach
Convenient transport links
Please submit CV’s in English.
To apply for this job please visit cloudwisesolutions.co.uk.